User blog comment:PreyOnYou/Major Glitches in DLC PS3?/@comment-2138887-20100625034404

OK, this is ridiculous. The "patch" that was supposed to "fix" all the issues that Rockstar was so proud of did jack shit. In fact, my friend and I are now having MORE issues.

Don't bother emailing Rockstar; I tried for two weeks to get them to reply about another issue, so apparently their "Customer Support" and "Contact Us" form goes into Hell's Toilet. Never got a single word of response after four emails. What pisses me off about that is that the company I work for gets several hundred emails -- sometimes daily -- and we get to all of them within 2 business days. Always. And guess who does a large portion of them? Yours truly.

So...if one person can get upwards of 100+ emails replied to in eight hours, you'd think a staff could do me / you / someone the courtesy of replying over two weeks and four emails.

But, apparently Rockstar feels that actually penning a reply to their customers is about as business-worthy as them choosing to invest in bunny rabbits.

I was okay because I knew that sometimes a new release has glitches, but this has been totally phuckered. No release should have this many issues, and now my friend and I are having even more.

When we try to invite each other we get, every time, a screen that says "ERROR Can't connect. Check your connections and try again." This went on for over an hour and a half yesterday. We did manage to connect the night of the release, but only after dozens of attempts.

My brother and I who live in the same city had no trouble connecting with each other, but neither of us could connect with my friend in California.

Still can't.

Now, tonight we're having even more issues. We connected ONCE, but when I sent a posse invite she got booted not only out of MP, but out of the PS network (she's fine doing regular internet stuff). She even got booted out of a private free roam session.

Me? My problems? Dead Eye in MP doesn't work. Everything goes yellow, but nothing changes. And, lovely, when I hit START no menu comes up.

Neither can my character draw a weapon.

I'm delighted to know that Rockstar has annoucned that the patch that came out has cleared everything, because I'm certainly seeing that on my end. So is my friend. Apparently generating MORE errors and issues means the original problems are "fixed".

I'm so glad ot know that DLC is supposed to break a whole aspect of a particular game. Some glitches I can understand, but the fact Rockstar's been pretty mum and unapologetic about all of this "chaps my hide" as a cowboy character in an ad for salsa once said about an inferior product.

It's wonderful to know that "customer service" is now ignoring emails and keeping mouths shut; an "I'm sorry" is apparently beneath them as well.

Yes, it's free. But here's the thing -- we paid for the full game. And people will be purchasing Outlaws with Red Dead in the near future, so technically it's a paid-for product.

But, apparently, that doesn't matter.

Happy errors everyone, and enjoy the lack of ability to use the product you purchased until someone gets off their ass and decides, "Gee -- maybe we should work a bit harder! And, wow. Maybe we should at least apologize for this publicly to show we actually give a flying rat's ass."

Then again -- after four ignored emails (no -- I'm sorry. Five!) perhaps they don't.